Mike Erdman Nissan

Reviews

• Morrison Gregory

  Oct, 31 2018
  ★ ☆ ☆ ☆ ☆
  Service department is the worst I have ever experienced. The right hand doesn't know what the left is doing. Scheduled an appointment for a recall on the air bag. Go to appointment and hear "oh, sorry we don't have the parts". Scheduled another appointment, go sit there for two hours and hear "you are all set to go". Airbag recall was so supposed to get complimentary oil change. So I am all set to go right. Week later I get an email saying "your parts are in call to schedule an appointment". So I call and ask "did you change my airbag and oil or not?". "Oh yes we did, must have just been a mistake." Even sent me an email verifying that they changed the airbag and oil. Great. I am all set right. No!!! Then I got a text message "your parts are in call to schedule an appointment". So I call again and ask did you change them or not? Answer...... "No we just looked at it". You looked at it!!!!!! For two hours!!!!!. So today, after wasting three days off from work and sitting in the waiting area for six hours, I get told "you are all set". Am I. I don't know. Guess I will wait a couple of weeks to see if I get an email or text message telling me that my parts are in. And just to add the icing to the cake, they charge me $60 to clean leaves out of the blower box. What a joke. Absolutely worthless. Don't trust that they actually fixed something when they say they did.

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